Take your career further as a Ricoh Bilingual Senior Solutions Integrator based in Mississauga. This role focuses on providing top-tier support for Ricoh's cutting-edge solutions while interacting with clients in both French and English.
This position hinges on your ability to diagnose and troubleshoot complex environments independently. You will act as a liaison between the support desk and implementation teams, ensuring a seamless transition from delivery to post-sales support. This challenging role requires robust analytical skills and a commitment to high-quality service.
Key Responsibilities:
• Handle complex, high-stakes support cases without supervision
• Lead support desk and manage complex incident resolutions
• Collaborate with project stakeholders for optimal configurations
• Conduct thorough analysis and document findings
• Provide expert guidance to junior support staff
Requirements:
• 5+ years in a technical support role
• Educational background in technical fields
• Expertise in Office products; knowledge of HTML/CSS, .NET, JavaScript
• IT certifications are beneficial
• Must speak both French and English fluently
Utilize your bilingual skills effectively while ensuring high-quality client satisfaction at Ricoh.
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