The Service Advisor is the first point of contact for customers visiting our Service Department. They build lasting relationships, guide customers on best practices for keeping their vehicles protected and properly maintained, and ensure every customer receives an exceptional service experience.
Service Advisors collaborate closely with our Sales team, Service Appointment Coordinator, and our skilled Technicians to deliver the outstanding service our customers have come to expect.
What Can I Expect?
A new Service Advisor joining our team will receive comprehensive training on all processes, systems, and software used in the Service and Parts Departments.
Training includes:
Learning how each dealership department works together in the service process
Detailed coaching on the variety of parts and service tasks involved in the role
Ongoing mentorship and support from experienced team members
Service Advisors are responsible for executing service processes with diligence, customer service, compliance, and safety in mind. You will provide each customer with a personalized service experience—earning their trust, loyalty, and continued business.
Hours of work: Primarily day shifts,
with occasional evenings or weekends as required.
What Do I Need?
High School Diploma or equivalent
Automotive customer service experience is required
Skills and Attributes for Success:
Collaborative and professional team player
Solid customer service background
Excellent computer skills
Highly detail-oriented
Outgoing, enthusiastic, and self-motivated
Strong communication, interpersonal, and conflict-resolution skills
Highly organized with the ability to prioritize
Exceptional product knowledge and a willingness to learn
Compensation & Perks:
Competitive Salary & Incentive Bonus Program
Comprehensive Benefits Package
Professional Development & Training Opportunities
Employee Purchase Program
Retirement Savings Plan
Employee & Family Assistance Program
Discounted Home & Auto Insurance
Accessibility Commitment
The Palladino Auto Group welcomes applications from individuals with disabilities. Accommodations are available upon request throughout all stages of the selection process.
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📌 Palladino Honda Service Advisor Greater Sudbury
🏢 Palladino Auto Group
📍 Greater Sudbury
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