Advance your IT expertise with KO/KNET as a Technical Support Technician. Provide frontline and secondary technical support, focusing on hardware setup and IT infrastructure for First Nations.
As part of the Service Support Team, your role encompasses solving IT issues, deploying devices, and offering training tailored to community needs. Frequent travel enables you to bring assistance where it's needed most in remote areas.
Key Responsibilities:
• Address user-reported incidents within service timeframes
• Troubleshoot and escalate issues as per procedures
• Maintain accurate records of service activities
• Deliver direct technical support for installations and repairs
• Collaborate on continuous improvement initiatives
Requirements:
• Diploma in IT or similar fields
• Experience in a Service Desk or technical support setting
• Solid skills in troubleshooting diverse IT hardware
• Excellent customer interaction capabilities
• Readiness to travel for assignments and support
Contribute your skills and passion for technology at KO/KNET, making a significant difference in First Nations communities.
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📌 Technical Support Technician At Ko/knet Sioux Lookout
🏢 Keewaytinook Okimakanak
📍 Sioux Lookout