Enhance customer experiences as a Contact Center Representative II in Personal Banking at TD in Markham, Ontario. Provide personalized support and expert advice to banking clients.
This role requires a passion for customer service and effective problem-solving skills. Candidates should possess a High School Diploma and speak both English and either Cantonese or Mandarin. You will mainly work remotely, contributing to high-quality customer support from the comfort of your home.
Key Responsibilities:
• Offer friendly assistance with TD banking products
• Resolve inquiries efficiently on first contact
• Achieve key performance goals, including compliance and quality
• Participate in training sessions for ongoing development
• Manage sensitive information in compliance with regulations
Requirements:
• High School Diploma or equivalent
• Fluent in English and Cantonese or Mandarin
• Exceptional multitasking and listening skills
• Comfortable with digital communication devices
• Ability to work independently and collaboratively
Become a part of TD's commitment to stellar customer service in personal banking.
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📌 Contact Center Role In Personal Banking Markham (Canada)
🏢 TD
📍 Canada