Join a renowned optical organization as a Customer Experience Associate in Burnaby, BC. This full time role focuses on delivering outstanding customer service through efficient communication and order management.
Our client is seeking a Customer Experience Associate for a full-time, 3-month contract role with a chance of extension. Ideal candidates will excel in customer service and data entry, ensuring clients receive accurate orders and timely updates. The team-oriented work environment requires attention to detail and effective communication skills.
Key Responsibilities:
• Provide exceptional customer service via phone and email
• Accurately enter eyewear orders and prescriptions
• Respond to inquiries and update production statuses
• Follow up on orders and outstanding requests
• Support data entry, reporting, and administrative tasks
Requirements:
• Previous customer service or administration experience
• Solid attention to detail and data entry skills
• Excellent verbal and written communication abilities
• Proficiency in Microsoft Office applications
• Ability to manage multiple priorities effectively
Bring your expertise in customer service and order management to enhance the optical experience for clients.
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