Lead the financial services sector in Winnipeg as its Director of Operations, focusing on contact centre excellence and team leadership. Shape operational performance while ensuring client satisfaction in this on-site role.
This position involves managing a BPO program for a customer experience provider. You will report to a senior client partner, guiding strategic initiatives and driving best practices. Your expertise will directly influence operational excellence and the growth of the program in a energetic workplace.
Key Responsibilities: • Manage all contact centre operations components • Drive best practices and growth strategies • Deliver against KPIs while maintaining quality • Ensure compliance with corporate policies • Foster a work culture that motivates teams
Requirements: • 7 to 9 years of leadership in contact centres • Experience in BPO or financial services • Robust analytical skills for P&L; management • Proficiency in workforce management strategies • Ability to navigate ambiguity and drive change
Elevate customer service standards in Winnipeg's financial landscape with your leadership expertise. #J-18808-Ljbffr
📌 Director Of Operations Financial Services Winnipeg
🏢 Bilinguallink
📍 Winnipeg
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