Shape the future of legal service as Director of Customer Engagement at Legora. Lead change initiatives and client adoption strategies for leading law firms and corporations.
In this high-impact role, you will spearhead a team focused on improving the post-sale experience in your designated vertical. You'll be equipped to manage crucial relationships while designing frameworks that facilitate meaningful transformations in how clients engage with Legora’s offerings.
Key Responsibilities: • Design and implement engagement models and adoption playbooks • Establish rigorous operations for client initiative execution • Mentor teams in understanding client goals and legal workflows • Optimize team performance through structured success plans • Collaborate across departments to accelerate client value
Requirements: • Minimum of 10 years in relevant industries • Experience leading operational scaling in complex organizations • 5+ years in roles managing client success teams • Familiarity with SaaS and legal contexts is beneficial • Must possess robust leadership and communication abilities
Transform customer engagement and lead your team to success at Legora. #J-18808-Ljbffr
📌 Director Of Customer Engagement At Legora Toronto
🏢 Legora
📍 Toronto
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