Deliver exceptional experiences as a Guest Service Agent at Fairmont Hotel Macdonald in Edmonton. This full-time role focuses on guest satisfaction from arrival to departure.
Join Fairmont Hotel Macdonald, a luxury landmark in Edmonton, recognized for its exemplary service since 1915. As a full time Guest Service Agent, you'll be crucial in providing effective, friendly service, ensuring guests have memorable stays. You will handle check-ins, manage VIP arrivals, maintain the front desk, and uphold grooming standards throughout your shifts.
Key Responsibilities:
• Provide productive service in a friendly manner
• Check in and out hotel guests following policies
• Address guest concerns promptly to ensure satisfaction




• Prepare for VIP and loyalty member arrivals
• Organize and maintain a tidy front desk area
Requirements:
• Previous front desk/reception experience preferred
• Effective communication skills required
• Knowledge of Microsoft WindowsXP and Micros PMS/Opera
• Positive command of the English language essential
• Availability for shift work, including weekends
Bring your commitment to excellent hospitality, service orientation, and professionalism to Fairmont Hotel Macdonald.
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📌 Guest Service Agent At Fairmont Macdonald Edmonton
🏢 Fairmont Hotels and Resorts
📍 Edmonton