Advance your career with First Student as a Senior Customer Success Manager. Champion customer engagement initiatives and drive retention across your accounts.

At First Student, we are looking for a dedicated Senior Customer Success Manager to be a liaison between customers and internal teams. This role emphasizes the significance of managing accounts to not only meet but exceed customer expectations across their journey with First Student. You will leverage insights from customer interactions to improve service delivery and support account growth while collaborating with regional operations.

Key Responsibilities:



• Develop trusted executive relationships to enhance retention • Collaborate with teams on strategic account planning • Utilize Salesforce to track customer engagement • Host regular check-ins to ensure technology adoption • Monitor customer feedback and drive corrective actions

Requirements: • Bachelor's degree or extensive experience in the field • Minimum of 3 years in customer account management • Familiarity with Salesforce and account tracking tools • Robust writing and analytical skills • Willingness to travel as needed

Utilize your expertise to shape customer success initiatives and strengthen client relationships at First Student. #J-18808-Ljbffr

📌 Senior Customer Success Manager Position Toronto
🏢 First Student
📍 Toronto