Elevate your career as a Group Benefits Administrator III with First Canadian in Edmonton, AB. This role emphasizes customer service and technology proficiency while supporting client implementations and ensuring effective department operations.
Reporting to the Manager of Group Administration, this position plays a vital role in the day-to-day workflow of the team. You will assist with migrating groups to new platforms, collaborate with clients and sales teams, and utilize a Customer Relationship Management system to handle inquiries efficiently. A commitment to high service standards is essential for success in this role.
Key Responsibilities:
• Assist in transitioning groups to the new administration platform
• Collaborate with sales and clients on implementation processes




• Utilize CRM tools for tracking client inquiries
• Investigate and resolve client issues swiftly
• Provide feedback on user experience and system enhancements
Requirements:
• Bachelor’s degree or equivalent experience
• 5+ years in Group Benefits administration or claims
• Proficient in relevant software and technology tools
• Strong customer service skills in both French and English
• Successful background checks required
Bring your attention to detail and customer service expertise to support First Canadian's mission in Edmonton.
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📌 Group Benefits Administrator III in Edmonton
🏢 First Canadian Insurance
📍 Edmonton