Become the go-to expert for American customers as a SaaS Customer Support Specialist at Sqills, based in Oakville, with a partially remote option. Leverage your SaaS knowledge to provide superior support.
In this full time role, you’ll be the main contact for issues related to the S3 Passenger software. Your responsibilities include troubleshooting incidents, answering service requests, and maintaining client relationships. Your role will involve working both from the office and remotely, ensuring comprehensive service.
Key Responsibilities:
• Resolve customer inquiries efficiently and accurately
• Keep updated on developments in S3 Passenger software
• Document knowledge and share insights with the team




• Partner with Business Consultants for service improvements
• Guide clients through project transitions and training
Requirements:
• Bachelor’s degree preferred
• At least two years of customer support experience
• Background in SaaS or cloud settings essential
• Proficient with tools like Slack and Jira
• Fluent in English with proficiency in French or Spanish
Utilize your robust analytical skills and customer-centric approach to drive successful outcomes for Sqills’ clients.
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📌 Saas Customer Support Specialist At Sqills Toronto
🏢 Sqills
📍 Toronto