Become a vital part of the Strata Hotel team as a part time Guest Service Agent in Kingston, Ontario. Deliver exceptional customer service by managing reservations and providing guest information.
As a Guest Service Agent, reporting to the Director of Operations, you will assist guests during check-in, promote hotel offerings, and attend to inquiries. This role requires a commitment to customer satisfaction, robust communication skills, and the ability to work under pressure, especially during peak hours.
Key Responsibilities:
• Respond to inquiries through phone and email promptly
• Coordinate guest arrivals and departures efficiently
• Promote hotel amenities like breakfast and bar services
• Upsell available rooms and services to guests
• Handle guest complaints and ensure satisfaction
Requirements:
• Previous experience in hotel or restaurant services
• Solid communication skills in English
• Availability for varying schedules, including weekends
• Knowledge of local attractions and amenities
• Smart Serve certification is mandatory
Deliver a memorable service experience while enhancing your hospitality skills at Strata Hotel in Kingston.
J-18808-Ljbffr

📌 Part Time Guest Service Agent Kingston
🏢 Strata Hotel
📍 Kingston