What You'll Do
Check-in and check-out, verify and detail arrivals and departures, and ensure that internal activities run smoothly.
Respond with care and attention to all guest requests, using your individuality and creativity to constantly improve their experience.
Respond to guests' requests courteously and efficiently, whether in person, by telephone or by email.
Resolve guest issues and concerns in a proactive, satisfaction-oriented manner.
Collaborate with other departments to provide relevant information that enables us to offer a personalized experience to our guests.
What You'll Bring
18 months experience in a similar position within hospitality industry
Excellent oral and written communication skills
Natural customer service orientation with a positive attitude
Ability to handle difficult situations with professionalism and calm
Solid listening skills to understand guest needs and preferences
Valuable computer skills and experience with OPERA PMS, an asset
What We Offer
Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again!
A work setting that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
Squats help you relax? Get access to a state-of-the-art gym right in your workplace.
Additional Information
This is a full-time permanent position
The company is HAC Québec sec
The position is located in Halifax, Nova Scotia 40 Silver Dart Dr, Goffs, NS B2T 1K2
The position is unionized
The working language is English
The hourly wage is 18.40$/h
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