Become a crucial link in client support as a Client Services Specialist at Insight Global in financial services. Offer high-quality assistance through various communication channels.
This role serves as the primary contact for customers, where your bilingual ability will greatly enhance service delivery. You will troubleshoot account issues and foster solid relationships while adhering to compliance standards.
Key Responsibilities:
• Answer incoming calls and respond to emails professionally
• Address customer concerns promptly, ensuring satisfaction
• Aid in account openings and provide in-branch support
• Assess customer financial needs and provide guidance
• Meet operational KPIs related to calls and responses
Requirements:
• Bilingual in English and French, both written and verbal
• Over 2 years of customer service experience, preferably in call centers
• 1+ year experience in the financial sector
• Excellent communication and problem-solving skills
• Proficient in Microsoft Office and attention to detail
Leverage your experience to create exceptional customer experiences in financial services.
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📌 Insight Global Client Services Specialist Toronto (Canada)
🏢 Insight Global
📍 Canada