Become a key member of our team at MCI as a Full time Technical Support Representative in Sydney, NS. You'll engage with customers, troubleshoot issues, and even promote products in this agile role.
In this entry-level position, you will handle inbound and outbound calls, providing crucial technical support and exceptional customer service to both residential and business clients. Solid communication skills and a willingness to learn on the job are essential. Get started on a rewarding career path with comprehensive training that equips you for success.
Key Responsibilities:
• Handle inbound and outbound customer interactions professionally
• Achieve first call resolution through effective troubleshooting




• Research customer issues and coordinate with departments
• Document and process claims accurately in systems
• Use scripts and knowledge base to assist customers
Requirements:
• Must be 18 years or older
• High school diploma or equivalent
• Proficiency in Microsoft Office Suite
• Basic understanding of Windows operating system
• Excellent organizational and communication skills
Contribute your technical support expertise and customer service attitude to join a highly motivated MCI team.
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📌 Full Time Technical Support Representative In Sydney
🏢 MCI
📍 Sydney