Take charge as Director of Client Experience & Commercial Support at National Bank, focusing on exceptional service in Alberta & Prairies. Drive client satisfaction and operational efficiency in this impactful role.
As a strategic leader at National Bank, you will transform the Client Experience & Commercial Support framework. Your focus will be on leading a talented team while ensuring operational success and client satisfaction. This role emphasizes working closely with business partners and frontline teams to optimize performance and foster a team-oriented work workplace.
Key Responsibilities:
• Lead a team dedicated to exceptional client support in Commercial Banking
• Evolve operational practices to meet future client needs




• Coach and support leadership on employee engagement
• Champion a high-quality client support model
• Partner with teams to enhance service delivery
Requirements:
• Bachelor’s degree or equivalent experience in banking
• Proven leadership in managing teams and stakeholders
• Strong grasp of Commercial Banking operations
• Experience contributing to strategic initiatives
• Excellent communication and problem-solving skills
Drive change in client experiences by leading creative support strategies and enhancing team performance.
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📌 Director Client Experience & Commercial Support Edmonton (Canada)
🏢 National Bank of Canada
📍 Canada