Is this job for you?

Do you believe in putting the customer first?

Do you love to solve problems and create solutions?

The Brick is actively seeking to expand our service team. As a Customer Service Associate, you will be reporting to the Operations Manager. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations!

Responsibilities
Respond to customer inquiries and offer solutions in a courteous and skilled manner
Follow up with customers to identify and support their needs
Promote customer loyalty by providing exceptional customer support
Review and follow up on order reports on a daily basis
Other duties as assigned

Qualifications
Strong customer service focus
Team oriented
High school diploma or equivalent
Exceptional communication skills, both written and verbal




Proven ability to multitask and maintain organization
Proficiency with computers and Microsoft Office programs
Flexibility to work all shifts, including evenings and weekends, as required

Why The Brick?
Competitive remuneration package that will commensurate with experience
Career progression potential with plenty of access to ongoing personal and career development
Employee discounts
A dynamic setting to showcase your leadership talents.

The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to
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📌 Retail Customer Service Representative Hamilton (Canada)
🏢 The Brick
📍 Canada