Step into a leadership role at Aviva Canada as a Commercial Property Claims Manager, where you'll lead a hybrid team dedicated to exceptional client service. This position focuses on performance management and continuous improvement in claims handling.
In this role, you will oversee a team of claims specialists, ensuring effective communication and coaching to maximize their potential. You will work collaboratively with various internal stakeholders and utilize data-driven insights to drive performance. Your expertise in commercial property claims will help streamline processes and enhance the customer experience.
Key Responsibilities:
• Manage and lead a team of claims specialists
• Develop talent while aligning goals with business objectives
• Analyze customer demands to optimize claims processes
• Collaborate with internal departments for service fulfillment
• Implement risk management controls effectively
Requirements:
• 10+ years of relevant experience in Claims/Insurance
• Leadership experience in managing change
• Proficiency in commercial property insurance
• Excellent verbal and written communication skills
• CIP or FCIP industry designation preferred
Enhance Aviva’s claims operations and customer satisfaction through your leadership and experience in commercial property claims.
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