Become a vital team member at MCI as a Technical Support Representative, engaging with customers in need of assistance and support. This entry-level role offers the chance to develop your skills in customer service and tech support.
As a Technical Support Representative, you will provide inbound and outbound support to both residential and business clients. Your primary goal will be to troubleshoot account issues, enhance customer satisfaction, and identify upselling prospects. This position requires excellent communication skills and a willingness to learn continuously.
Key Responsibilities:
• Handle phone interactions with professionalism and courtesy
• Achieve first call resolution through effective problem-solving




• Accurately document customer interactions and claims
• Use knowledge base to answer inquiries accurately
• Escalate unresolved customer issues when necessary
Requirements:
• Minimum age of 18 years
• High school diploma or equivalent
• Excellent communication and organizational skills
• Basic understanding of Microsoft Office Suite
• Customer service experience preferred
Join MCI to leverage your tech skills and enhance the customer experience.
J-18808-Ljbffr

📌 Technical Support Representative At Mci Sydney
🏢 Socket.dev
📍 Sydney