The Customer Service position is a gateway into our company – this role is more than just being our face and voice to customers, it also has many internal touchpoints. There are limitless ways to learn and grow, from knowledge of products, systems and processes. In this position you will interact with customers to provide responses to inquiries about products and services, as well as handle and resolve complaints.

One of our core values is how we ‘WoW customers’ - it’s a mindset, philosophy, a call to action. This plays a critical role. The prospect exists as a team member to take their career in any trajectory internally.

Who we are

Hafele is a global market leader in providing hardware solutions and innovation to the furniture, kitchen cabinet, architectural millwork and hospitality industries. We are a privately held company with a long and rich history that began in 1923. We have over 8,000 employees worldwide and in Canada, we are looking to grow our team. Come join a company where you will be encouraged to succeed, challenged to adapt and motivated to grow. Come join the ‘A’ team!

Duties & Responsibilities
Managing customer needs via phone calls and emails
Working with customers to create and modify orders




Educating customers on what’s new and creative in our industry
Arranging pickups with customers
Entering complaints and returns into system
Being a part of a team philosophy of engagement by working with the team to achieve company targets and objectives
Ability to effectively work with colleagues from all departments: sales, marketing, purchasing, accounting

Profile
Bilingual is required
Learning agility is an asset
Proficient working knowledge of Microsoft Office Suite required
Experience with furniture or architectural hardware is an asset
SAP experience is a strong asset
Soft skills in working with customers
Ability to take initiative and multi-task
Excellent organizational and planning skills

What’s in it for you?
The opportunity to work for a growing company where you are surrounded by a cooperative team.
A rewarding career where we all share in the success of the company.
You can expect to be supported by leadership through open communication, encouragement and recognition.
You will receive encouragement to continue professional growth through training, seminars, etc.
J-18808-Ljbffr

📌 Bilingual Customer Service Representative Burlington
🏢 Hafele Canada
📍 Burlington