Elevate customer interactions as a Customer Service Supervisor at Montreal Airport. Responsible for managing Ambassadors, ensuring quality operations, and facilitating training.
This full time position allows you to lead a team to enhance passenger experiences at YUL. You will ensure service excellence by organizing operations and providing training to Ambassadors. Additional tasks include resolving complex situations and preparing for management meetings while performing various administrative duties.
Key Responsibilities:
• Supervise a team of 10+ Ambassadors daily
• Enhance service quality through coaching and training
• Resolve challenging customer interactions effectively
• Approve schedule changes and conduct performance reviews
• Maintain transparent communication across all team levels
Requirements:
• Minimum 2 years of experience in team management
• Fully bilingual in French and English communication
• Excellent communication skills for diverse interactions
• Versatile availability for day and evening shifts
• Robust leadership abilities with a professional demeanor
Use your expertise to drive customer satisfaction at Montreal Airport.
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📌 Customer Service Supervisor Montreal Airport Dorval
🏢 Airbus Canada
📍 Dorval