Become the Technical Support Manager focused on PLG customers at Wiza. This remote position combines technical expertise with support strategies to enhance user experience and AI capabilities.
In this role, you will take ownership of the entire support process, managing customer inquiries and enhancing operational efficiency. Your focus will be on ensuring high standards in service delivery and driving AI enhancements for better support outcomes. The position involves continuous improvement of educational resources available to users.
Key Responsibilities:
• Serve as the main point for PLG customer support and inquiries
• Control billing operations and subscription management tasks
• Ensure help center content is accurate and resourceful




• Promote customer self-service through effective education efforts
• Analyze recurring support issues for long-term resolutions
Requirements:
• 2 to 4 years in technical support or related operations
• Hands-on experience with Intercom and Fin AI
• Demonstrated track record in improving support functions
• Experience with API integrations and automations
• Ability to communicate effectively in written form
Shape the future of customer support, fostering AI-driven solutions and proactive user engagement at Wiza.
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📌 Technical Support Manager For Plg Users Niagara Falls
🏢 Bilinguallink
📍 Niagara Falls