OverviewThe Team Lead is responsible for driving customer implementations and adoption of Euna Grants, the leading enterprise grant management software platform. This highly visible role works directly with public sector customers including large municipalities, tribal entities, counties, and state agencies. Subject matter expertise in management and administration of federally funded grant programs, as either a grantor or grant recipient, is a must. Experience leading, or as a team member of, an enterprise-level software implementation project (design, change management, and adoption) is an ideal profile.The Team Lead helps manage a team of Implementation Managers and supports the training and development of the Implementation Team and its processes. The role is responsible for a portfolio of customers and for developing processes that ensure successful customer implementation and adoption, leveraging prior software implementation experience to engage with leadership and staff to develop and deploy process improvements.Reporting to the Senior Manager, Skilled Services, this role works closely with the Customer Success, Customer Support, and Product teams.Essential Job DutiesServe as the Subject Matter Expert for the customer during the implementation/onboarding process and as the ultimate person responsible for the customer achieving project goals.Build relationships with all levels within the customer organization (executive sponsor to system user).Have a solid understanding of the Grant Lifecycle, the steps that are required, and the role that technology can play in that lifecycle.Develop a thorough understanding of the Euna Grants Implementation Methodology and adapt it, as necessary, to the needs of the customer.Lead an Implementation Team and perform the majority of tasks held by other roles, while also assisting, delegating, and overseeing tasks from the Project Manager, Technical Solutions Specialists, and other implementation personnel.Develop an excellent understanding of Euna Grants’ functionality.Understand Change Management and articulate and execute against Change Management plans with Customers while driving full product adoption and facilitating long-term success.Lead customer status calls to articulate project progress, next steps, and known issues with plans to remediate them.Lead product training sessions,



either remotely or on-site.Identify project risks in a timely manner and appropriately escalate to manage successful outcomes.Manage scope, cost, and timeline, and hold customers responsible accordingly.Travel as appropriate to build necessary relationships and ensure a successful implementation.Non-traditional hours may be needed, but not weekends.Support internal business processessuch as:Manages a team of Implementation Managers.Establishes processes to improve operational effectiveness of implementation, which may include assessing and managing specialized training/operational requirements for customers.Identifies internal training needs and plays a key role in onboarding new hires.Serves as Liaison to Euna Grants’ Development Teams regarding customer integrations.Partners with Product and Development teams on enhancing Euna Grants functionality.Participates in cross-functional team activities that may include requirements gathering, business process modeling, Statement of Work development, and RFP support.Minimum QualificationsExperience managing and leading teams.Subject matter expertise in management and administration of federally funded grant programs, as either a grantor or grant recipient.Experience interacting and working collaboratively in a virtual setting.The ability to interact with business stakeholders, both internally and externally, simultaneously to bridge gaps and manage communications.Proficiency at managing multiple priorities and deadlines simultaneously.Strong communication skills with the ability to present information verbally, in writing, or visually to a variety of audiences, from the internal team to customer executives.Ability to self-manage and be an independent member within the larger project team.Team-oriented and comfortable with regular performance feedback.Passionate about exceeding goals and delivering results.Highly analytical and data-driven.Competent in MS Office.High degree of comfort with technology and CRM tools.Ability to travel up to 25%.Knowledge, Skills,



Abilities PreferredCGMS certification or eligibility to achieve CGMS certification is strongly desired.Experience leading, or as a team member of, an enterprise-level software implementation project, including design, change management, and adoption, is desired.B.S. or B.A. degree or equivalent experience.Experience with software integrations.LocationThis position will be hybrid with 3 days/week in our Oakville, ON office.CompensationCompensation Range: $85,000 - $105,000. We publish our range from the start; where an offer lands depends on background, strengths, and contribution to the work ahead.This role fills an existing vacancy. Euna uses AI responsibly to assist in screening, assessing, or selecting applicants. AI helps us work smarter, but people lead the process.AI MindsetWe believe the future of work is human + AI. We encourage our team members to leverage AI tools to enhance creativity, efficiency, and decision-making. We are looking for people curious about emerging technologies, eager to experiment, and committed to using AI responsibly to augment— not replace— their expertise.If you enjoy exploring new ways to solve problems, learning continuously, and applying AI to make your work smarter and more impactful, you’ll thrive here.What It’s Like to Work at Euna SolutionsWe foster a work environment with creative and intellectual freedom and opportunities to work cross-functionally. We offer a dynamic environment with opportunities for professional growth and advancement.Benefits and perks include:Competitive wages; 40-hour work weekexpectation.Wellness days: 2 extra days off in the summer to extend long weekends.Community Engagement Committee: opportunities to give back to local communities.Flexible work days; we’ll work with you to fit the role.Health and dental benefits (ask for a copy).Culture committee: frequent events and celebrations.About Euna SolutionsEuna Solutions is a leading provider of cloud-based software for public sector organizations. We support more than 3,400 organizations across North America and are recognized on Government Technology’s GovTech 100 list. For more, visit www.Eunasolutions.Com.Please visit our careers page and our LinkedIn page for more information. We strive for an accessible interview process; if accommodationsare needed, please let us know. For accessibility inquiries, email [email protected] or call 1.(phone hidden).#J-18808-Ljbffr

📌 Team Lead, Professional Services - $85,000 - $105,000 A Year (Toronto)
🏢 Euna Solutions
📍 Toronto