Enhance customer experiences as a Customer Return Coordinator with Evertz in Burlington, Ontario. This role focuses on managing return requests, coordinating repairs, and ensuring seamless communication with clients.
Evertz is seeking a detail-oriented qualified for a pivotal support role in customer service. You will facilitate warranty replacements and prepare replacement quotes while maintaining effective collaboration with various internal departments. The ideal candidate thrives in a fast-paced setting and is committed to achieving the highest levels of customer satisfaction.
Key Responsibilities:
• Manage Return Merchandise Authorizations (RMAs) for hardware returns
• Maintain accurate records to streamline administrative tasks
• Evaluate customer needs and provide tailored solutions
• Correspond with customers about returns and payments
• Prepare quotes and oversee the warranty replacement process
Requirements:
• Post-secondary education in Business, Administration, or relevant experience
• Excellent verbal, writing, and interpersonal communication skills
• Proficient in Microsoft Excel, Word, and Outlook
• Some prior customer service experience preferred
• Robust critical thinking and problem-solving abilities
Contribute to Evertz's mission of delivering exceptional broadcast solutions by managing customer returns efficiently.
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