Job Title: Jr Account Manager

Wage Category: Annual Salary with Advantages

Salary: $48,000 - $52,000 per annum

Duties and Responsibilities
Serve as one of the customer’s primary point of contact on client specific issues
Work closely with customers in North America, South America and Europe, suppliers in Asia and the sales team to ensure satisfactory customer order requirements
Process customer orders through to completion and posting of orders, manage incoming customer orders using a variety of communication medium (email, fax, and phone)
Issue PO, SO and monitor individual accounts in the SAP system
Communicate with customers and suppliers regarding costs, quotation, order status, product development, production schedule and delivery etc.; also, internally coordinate with logistic and accounting departments
Proactively follow orders to determine accuracy and communicate any issues associated with order fulfillment process
Address and resolve issues required by customers in a calm, effective, professional and pleasant manner
Ensure ongoing customer service and support to assigned customer accounts
Monitor ongoing and development projects for both current and existing accounts including working with Research & Development,



Product Engineering and Quality Assurance and Control team
Determine customer needs and recommend the best solutions
Maintain thorough understanding of company products, services and features in order to meet customer needs

Qualifications
Completion of a post secondary degree or diploma preferred in International Business, Business Administration or Marketing
Excellent interpersonal and communication skills
3 plus years working knowledge in international trades or distribution industry preferred
Excellent problem-solving skills and analytical ability
Dynamic, self-motivated, service and result oriented
Ability to work under pressure and in a highly competitive setting
Proficiency with Microsoft Suite (Outlook, Excel, Word & PowerPoint) & Internet
Fluent in both English and Chinese is an asset

Crystal International Group is an equal prospect employer. We are committed to providing a workplace that is inclusive, respectful, and free from discrimination. Accommodation is available for applicants with disabilities during all stages of the recruitment process
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📌 Junior Account Manager Packaging Toronto
🏢 Crystal Int'l (Group) Inc. & Crystal Claire Cosmetics
📍 Toronto