Become a key player at Sonesta International Hotels as a Guest Service Representative. This role emphasizes excellent guest service and front desk management in a welcoming setting.
As a Guest Service Representative, your goal is to uphold the Sonesta G.U.E.S.T. standards while facilitating all guest interactions. You’ll manage check-ins and check-outs, handle reservation requests, and ensure all transactions are processed with care. This role is crucial in supporting the Operations Manager and overall hotel success.
Key Responsibilities:
• Register guests, manage check-in/check-out tasks
• Answer phone inquiries promptly and professionally
• Process payments accurately and maintain secure records




• Book reservations and handle cancellations adeptly
• Follow seasonal demand strategies and upsell services
Requirements:
• High School diploma or equivalent required
• One year previous hotel or customer service experience preferred
• Fluent in English, additional languages advantageous
• Skilled communication and math skills required
• Must obtain applicable food service certifications
Bring your customer service expertise to enhance the Sonesta guest experience while thriving in a supportive hotel workplace.
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📌 Sonesta Guest Service Representative Toronto
🏢 Sonesta International Hotels
📍 Toronto