Elevate the visitor experience at the Cowan Recreation Centre as a Customer Service Attendant in Kitchener, ensuring a friendly and effective workplace. You'll be integral in assisting diverse community members.
In this customer-facing role, you will help manage inquiries and guide visitors throughout the newly opening Kitchener recreation complex. Your responsibilities include handling program registrations, processing payments, and offering information about various recreational activities available. Evening and weekend availability is crucial to maintain optimal service hours.
Key Responsibilities:
• Assist patrons in person, by phone, and via email.
• Provide accurate rental and program information using ActiveNet.
• Ensure patron safety and well-being at all times.




• Manage payment transactions and registrations.
• Collect feedback and address customer service concerns.
Requirements:
• 6 months of related experience in customer service or admin.
• Education: Partial secondary school completion.
• Obtain a valid Emergency First Aid Certificate within 3 months.
• Solid computer skills, especially in Microsoft Office.
• Effective communication skills in a community context.
Contribute to a welcoming atmosphere at the Cowan Recreation Centre while growing your skills in customer service.
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📌 Frontline Customer Service Attendant Kitchener
🏢 City of Kitchener
📍 Kitchener