Elevate player experiences with Big Viking Games as the VIP Player Services Manager, a role focused on personalized engagement and retention strategies in a hybrid work workplace.

In this hands-on leadership position, you will manage relationships with our most valuable players for flagship titles like YoWorld and FishWorld. This involves building tailored VIP engagement strategies while collaborating closely with Player Services and cross-functional teams. Your proactive approach will enhance service operations, improve player satisfaction, and drive retention.

Key Responsibilities:
Own and improve VIP player program across all titles
Personally engage with high-value players through personalized communication
Plan specialized outreach events and tailor VIP experiences




Monitor player behavior to identify prospects and risks
Support upselling and retention with a player-first mindset

Requirements:
4+ years in VIP management or player services
Experience with high-value player relationships
Solid written/verbal communication skills
Ability to analyze player behavior data
Experience creating support workflows and training materials

Foster deep player relationships and enhance service quality as part of the Big Viking Games VIP management team.

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📌 Vip Player Services Manager At Big Viking Games Toronto
🏢 Bilinguallink
📍 Toronto