Join our team as an Insurance Customer Service Specialist and help clients navigate their insurance contracts. Your role will involve crucial updates and ensuring complete customer satisfaction.
In this role, you will assist clients with changes and cancellations while educating them about various insurance options. Robust communication skills and a bubbly personality are key, ensuring you connect with customers effectively. The position demands attention to detail and the ability to multitask in a dynamic workplace.
Key Responsibilities:
• Facilitate contract updates and changes for clients
• Provide education about insurance to customers
• Establish and maintain strong client relationships
• Follow up to ensure customer satisfaction
• Operate efficiently in a fast-paced customer service setting
Requirements:
• High school diploma or equivalent
• 2 years of relevant office work experience
• Solid verbal communication and interpersonal skills
• Familiarity with financial documents
• Active Insurance License (OTL or RIBO)
Use your organizational skills to support our clients in their insurance journeys while working in a supportive environment.
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📌 Insurance Customer Service Specialist Kitchener
🏢 Angie DeGroot Desjardins Insurance & Financial Services Agency
📍 Kitchener