CUSTOMER SERVICE SPECIALIST

Founded in 1972, Convoy is North America’s trusted distributor of top-tier construction materials. With over 40 locations in US and Canada, we’ve grown into a leader in the industry, but we never forget the core values that got us here: exceptional products, outstanding customer service, and a genuine commitment to helping our customers thrive.

Why Convoy Supply?
Growth Opportunities: We believe in developing our people and offering them the chance to advance.
Teamwork at Its Best: Success isn’t just about individual effort – it’s about what we achieve together.
Commitment to Safety: Your well‑being is a top priority, every day.
Comprehensive & Competitive Perks: Robust benefits package designed to support you and your family’s health and well‑being, and peace of mind, which also include:
Employee Assistance Programs and Telemedicine Services
Retirement saving plans
Employee referral bonuses
Paid training and development
Paid time off (vacation, sick time and company‑paid holidays)
Short- and Long‑term disability coverage

Position Summary

We’re looking for a self‑sufficient,



motivated CSS for our Coquitlam location at 100 Golden Drive who want to help us expand our fast‑growing business.

Responsibilities
Process customer transactions such as orders, quotes, and/or returns
Coordinate delivery and/or pick up of customer orders with the operations team
Educate customers on different products and their applications
Generate, place, and confirm purchase orders with suppliers
Receive payment for merchandise or services sold and log sales into the computer; responsible for payments received and adhering all administrative and accounting related procedures
Participate in the physical inventory of warehouse materials

Requirements
Experience assisting customers with product procurement - preferably in the building supply and/or construction industry
Problem solving skills with a natural ability to respond quickly and accurately to inquiries, handle a fast‑paced workplace, and keep a sense of humor
Excellent communication skills (both written and oral)
Excellent decision making and ability to take initiative
Well organized, solid attention to detail
Must be a respectful team player
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📌 Customer Service Specialist Coquitlam
🏢 Canadian Manufacturing
📍 Coquitlam