Transform customer experiences as a forward-thinking AI & CX Solutions Strategist. Drive digital transformation initiatives, blending strategic insights with cutting-edge technology for impactful business results.

In this pivotal leadership position, you will shape AI and customer experience strategies within a high-growth tech environment. The ideal candidate brings 5-10 years of experience in management consulting or digital strategy. You will partner closely with cross-functional teams to design and execute cutting-edge solutions, ensuring a customer-first approach while navigating complex tech landscapes.

Key Responsibilities:
• Bridge strategy and technology for modern CX
• Design AI-driven CX strategies and prototypes
• Build functional business cases for AI tools




• Identify and prioritize opportunities for customer enhancement
• Contribute to the CX Product roadmap continuously

Requirements:
• 5-10 years in consulting or digital strategy
• Proficient in contact center tech ecosystems
• Strong understanding of AI and conversational technologies
• Excellent communication with executive-level stakeholders
• A curious mindset with a passion for innovation

Lead the charge in reimagining customer experiences through innovative AI integrations and strategic insights.
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📌 Innovative AI & CX Solutions Strategist in Leadership Role (British Columbia)
🏢 TELUS Digital
📍 British Columbia