Job Description
The Card Operations Team at OFX is responsible for delivering a seamless, secure and scalable card services experience for our clients globally. As a Card Operations and Services Analyst, you will support the Global Manager, Cards & Transaction Services and will be responsible for end-to-end management of card issues, fraud prevention, fraud investigation and dispute resolution.

Responsibilities

General day-to-day monitoring and operational management of the cards service capability, ensuring service availability and happy customers

Exceptions processing, problem solving, incident resolution

Supporting front-line teams for 2nd-level client service enquiries in line with the company’s direct-to-customer philosophy

Maintain and build internal and external partner relationships

Managing dispute processing for card payment schemes (Visa/Mastercard)

Assisting with investigations relating to irregular usage, fraud and potential fraud involving OFX clients and cards

Performing reconciliation and reporting on an ad-hoc and regular basis for internal and external stakeholders, partners and service providers

Keeping accurate and meticulous records in our systems

Assist in operational and services improvement, including design and delivery of processes and systems, development of SOPs, identification of improvements and automation opportunities

Qualifications

Knowledge and operational experience of card schemes and systems

Experience working with card scheme disputes and chargebacks, and their associated tools and services (VROL, MCOM, etc.)

Experience working with card fraud systems, understanding card fraud identification and resolution; familiarity with Cardinal 3DS and Feature Space is a bonus

Experience working within a globally distributed services delivery team, coordinating across multiple regions and time zones to ensure seamless and efficient operations





Knowledge of Salesforce CRM or equivalent

Knowledge of support and ticketing systems including Atlassian suite

Have an operational mindset, able to balance risk and business outcomes, and effectively prioritise and manage workloads

Salary
The salary range for this position is $75,000.00 - $85,000.00 CAD. Exact salary offered will depend on multiple factors including level of experience, job-related knowledge, skills, work location, etc. In addition to base salary, this role may be eligible for a variable bonus and/or commission. As part of the compensation package, benefits are also offered for all full-time roles and part-time roles working a minimum of 24 hours a week.

Benefits

Always keep learning – wide range of learning and career development opportunities, leadership training, secondments, internal mobility, and access to a large library of online learning

Make a difference – encourage giving back to causes and communities, annual volunteer day, matched giving, and sufficient charity nomination opportunities each quarter

Reward and recognition – celebrate peers’ effort, technical expertise or support through a range of global and regional channels and awards, including quarterly and annual awards, milestones and shout-outs

Showing our social side – employee-led committees organize events to keep employees engaged inside and outside the office, including wellbeing activity, end-of-year celebration, monthly team get-togethers

Benefits that mean something – primary and secondary gender-neutral carer parental leave (16 weeks) or birthday leave, supporting well-being at OFX

A outstanding work environment – work-life balance and flexibility with a hybrid work model in an inclusive, diverse and non-hierarchial culture

EEO Statement
If you require accommodation for any portion of the recruitment and hiring process, please email us at [email protected].

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📌 Card Operations and Services Analyst (Alberta)
🏢 OFX
📍 Alberta