Elevate your IT career with Dentons as a Technical Support Specialist in Ottawa, delivering exceptional client service and technical support. This role emphasizes a 'white glove' approach to IT needs, ensuring top-notch assistance for all users.
This position is critical for Dentons Canada LLP, known as one of Canada's leading law firms. You will provide comprehensive IT support covering Windows 11, Office 365, and more, while responding promptly to user inquiries. The role includes tracking service desk tickets and collaborating with office management to improve overall operational efficiency.
Key Responsibilities:
• Deliver IT support for Windows 11 and Office 365
• Respond professionally to user support requests
• Manage incident tracking and resolve service desk tickets




• Install and support software and hardware as needed
• Assist with client meetings and Audio-Visual setups
Requirements:
• 5+ years in End User Support experience
• Solid interpersonal and communication skills
• Proficiency in Microsoft Office Suite and Windows 10/11
• Willingness to learn new technologies and tools
• Associate's degree or equivalent experience
Utilize your technical expertise and client service skills to make a difference at Dentons, while thriving in a supportive and inclusive environment.
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📌 Technical Support Specialist in Ottawa
🏢 Dentons
📍 Ottawa