Join WoodGreen as a Crisis & Resource Counsellor, focusing on providing essential support to seniors in crisis. This hybrid position combines telephone-based interventions with community coordination.
In this contract role, you will play a crucial part in the Toronto Seniors Helpline, facilitating access to services and mental health support. Engage in initial screenings, risk assessments, and short-term case management while working collaboratively with various agencies. Your expertise will help create a safer workplace for older adults.
Key Responsibilities:
• Assess incoming referrals with standardized tools
• Manage crisis calls and de-escalate situations
• Provide empathetic counselling via telephone




• Document case notes and maintain accurate records
• Collaborate for comprehensive client care solutions
Requirements:
• Degree in Social Work or equivalent experience
• Registration with relevant regulatory body
• Minimum 2 years of crisis intervention experience
• Robust verbal and written communication skills
• Knowledge of geriatric mental health issues
Utilize your crisis response skills to support Toronto seniors and make lasting impacts at WoodGreen.
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📌 Crisis & Resource Counsellor Hybrid Role Toronto
🏢 WoodGreen Community Services
📍 Toronto