Design N Rank Inc. seeks a dedicated Customer Service Representative in Ottawa, Canada, to enhance our clients' digital experiences. This full-time role is perfect for communication-driven individuals.
As the first point of contact, you will handle client interactions and inquiries for a company specializing in web design and social media management. Your role involves promptly addressing complaints, ensuring follow-up, and maintaining organized records to guarantee exceptional service. By collaborating with our internal teams, you will focus on providing seamless client experiences.
Key Responsibilities:
• Act as the primary contact for client communications via multiple channels
• Deliver accurate and comprehensive information using appropriate tools




• Resolve complaints within time limits and oversee follow-up
• Keep detailed records of client interactions and resolutions
• Work with design and marketing teams for improved experiences
Requirements:
• Proven experience in a customer support or client-facing role
• Excellent English communication skills, both oral and written
• Solid interpersonal skills, patient, and skilled
• Detail-oriented with excellent problem-solving skills
• Willingness to learn and use various office software
Bring your skills to Design N Rank and help us create exceptional digital solutions for our clients.
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📌 Ottawa Customer Service Representative Role
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