Lead cloud contact center migration projects in Toronto as a Senior AWS Connect Engineer. Focus on engineering integrations and AI solutions to enhance business capabilities.
This senior role requires hands-on expertise in Amazon Connect and involves designing, developing, and integrating systems. You will be responsible for building AI solutions within Amazon Connect and collaborating with stakeholders to ensure a smooth migration and implementation. Mentoring internal teams on best practices will be a key function as you support various business units.
Key Responsibilities:
• Design and integrate Amazon Connect with enterprise systems
• Develop agentic AI solutions within Amazon Connect
• Integrate contact center platforms with authentication services




• Collaborate with stakeholders to ensure migration success
• Mentor and train teams on Amazon Connect best practices
Requirements:
• Hands-on experience with Amazon Connect platforms
• Proven track record in building agentic AI solutions
• Background in technical migrations and enterprise projects
• Expertise in CIAM and IVR integration APIs
• Robust technical leadership skills in engineering
Elevate contact center migration and enhance AI capabilities as a leader in Amazon Connect engineering.
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📌 Senior Aws Connect Engineer Toronto
🏢 GuruLink
📍 Toronto