Summary
Lead and coach store sales teams to deliver exceptional client experiences in a luxury menswear environment. Drive sales performance, digital adoption, and client development while ensuring adherence to store policies and standards. Hire, train, and develop Clothing Advisors and Specialists to meet business goals and foster long-term customer loyalty.
Responsibilities
Coach Clothing Advisors and Specialists to maximize personal sales productivity
Develop and maintain in-store and after sales service standards
Ensure execution of Clientele Development activities and omni-channel client building
Drive adoption of digital sales tools and meeting of digital sales goals
Hire and train new Clothing Advisors and Specialists
Administer onboarding and assigned training programs
Hold one-on‑one meetings and complete performance assessments
Ensure team alignment to store operational policies procedures and cultural standards
Promote program advantages and educate Advisors and clients on point system and activation steps
Requirements
Minimum of 3 years of retail experience with leadership capacity
Experience driving customer loyalty conversion in-store and online
Proven ability to develop others with documented coaching and performance improvements
Experience across menswear departments such as sportswear footwear accessories outerwear and tailored clothing
Strong business acumen in luxury retail and ability to execute business plans
Ability to uphold store protection and loss prevention standards
Welcoming inclusive mindset aligned with company values