Join Fidelity Canada as a Manager of Service Delivery Enhancement, responsible for overseeing innovation in service practices. Collaborate with diverse teams to implement initiatives that elevate service quality.

As the Service Enhancement Manager, you will drive the Client Services initiative portfolio and spearhead change management strategies. Your leadership will guide product owners and analysts in adopting Agile/Scrum methodologies, ensuring best practices across all operations. You will communicate effectively with senior leaders, shaping the future of service delivery.

Key Responsibilities:
• Drive strategic innovation in service delivery
• Manage overall Client Services project portfolio
• Coach teams on Agile/Scrum practices




• Lead cross-departmental collaboration and support platforms
• Create and execute change management plans

Requirements:
• 5-7 years relevant financial services experience
• 1-3 years agile/scrum or project management
• Proven team leadership skills
• Strong written and verbal communication in English
• University degree or equivalent work experience

Make impactful changes to service delivery while enhancing client experiences through creative management practices.
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📌 Fidelity Canada Manager Service Delivery Enhancement (Ontario)
🏢 Fidelity Canada
📍 Ontario