Senior Manager, SAM Remediation & Operations
Requisition ID: 260767

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The SAM Senior Manager provides strategic and operational leadership for SAM execution, ensuring discovery, remediation, lifecycle management, and operational processes deliver measurable risk reduction and compliance outcomes.

In this role, you will:

Own and oversee the end‑to‑end SAM remediation and issue‑management delivery model, including discovery‑related issues, data quality remediation, prohibited software management, and operational tracking to closure

Ensure effective remediation of discovery, data quality, and compliance risks

Maintain a strong enterprise audit and compliance posture

Partner with SAM teams, Other IT, Security, and Business stakeholders to drive outcomes

Report on operational performance, risk reduction, and continuous improvement

Lead remediation, operations, and lifecycle management teams

Act as escalation point for audits, operational risks, and stakeholder issues

Oversee prohibited software management and remediation outcomes

Drive process, tooling, and capability improvements

Coaching and developing SAM team members

Qualifications

8+ years of progressive experience in Software Asset Management, IT Asset Management, or related technology operations roles

Demonstrated leadership experience managing operational, remediation, or compliance‑focused teams in a complex enterprise setting





Proven experience leading SAM or other tech remediation activities, including:

Discovery and data quality issue resolution

Non compliance technology remediation

Audit and risk response support

Strong understanding of SAM operating models, with clear separation between:

Remediation and operational execution

License reconciliation, entitlement management, and request intake (owned by other functions)

Hands‑on experience working with enterprise SAM platforms (e.g., ServiceNow SAM Pro or equivalent) to support operational issue tracking and remediation

Robust knowledge of IT service management practices, including incident, problem, and task management workflows

Ability to partner effectively with IT Operations, CMDB, Security, Procurement, and Business stakeholders

Strong analytical, prioritization, and decision‑making skills, with the ability to manage competing operational risks

Excellent communication skills, including the ability to provide clear, executive‑level reporting on remediation status, risk, and outcomes

What's in it for you?

Diversity, Equity, Inclusion & Allyship – We strive to create an inclusive culture where every employee is empowered to reach their fullest potential,



respected for who they are, and embraced through bias‑free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.

Accessibility and Workplace Accommodations – We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

Upskilling through online courses, cross‑functional development opportunities, and tuition assistance.

Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.

Community Engagement – no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s): Canada : Ontario : Toronto

If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

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📌 Senior Manager, SAM Remediation & Operations (Ontario)
🏢 Scotiabank
📍 Ontario