Drive customer excellence at SITA as a Senior Customer Success Manager. Lead a team focused on enhancing product adoption and ensuring satisfaction across a diverse client base.As a Senior Customer Success Manager, you’ll ensure customers achieve success with SITA’s solutions. This role demands extensive experience in service operations and customer engagement, honing robust relationships and acting as a trusted partner for over 2,500 clients. Your leadership will be pivotal in managing team performance and driving strategic initiatives within the Americas.Key Responsibilities:
Foster high service quality and proactive mindset within your team
Build robust customer relationships as their voice within SITA
Drive product adoption and mitigate renewal risks




Ensure contractual commitments and meet financial targets
Oversee end-to-end operational escalation management Requirements:
Bachelor’s in technology, Engineering, or Business
12+ years senior-level experience, with 5+ in customer-facing roles
ITIL Foundation Certification and service operations expertise
Leadership experience managing teams effectively
Customer-centric thinking with solid relationship-building skills Leverage your leadership and customer success skills to make a significant impact at SITA.#J-18808-Ljbffr

📌 Senior Customer Success Manager At Sita Toronto
🏢 Socket.dev
📍 Toronto