Join Current Charter as a Customer Service Representative based in Vancouver, BC, and become a vital link between clients and technical services. Deliver stellar support and manage service requests effectively.
Your role will involve handling customer inquiries through various communication channels while ensuring a smooth workflow for technical teams. You’ll triage service requests and adjust technician schedules, keeping customers informed of progress throughout. Solid organizational and problem-solving skills are essential for success in this fast-paced environment.
Key Responsibilities:
• Handle customer inquiries via phone, email, and more
• Assign incoming service requests based on urgency
• Adjust technician schedules and monitor open requests




• Provide support during critical customer situations
• Assist with administrative tasks and documentation
Requirements:
• Strong communication skills, both verbal and written
• Exceptional organizational capabilities
• Customer-focused with strong interpersonal abilities
• Self-motivated and able to take initiative
• Qualified demeanor during high-pressure scenarios
Provide outstanding support and service to clients, enhancing their experience with New Charter in Vancouver.
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