Join Fidelity Clearing Canada as a Client Support Manager and work on a flexible hybrid schedule. Support brokers and portfolio managers in a quick-paced collaborative workplace.
This position demands a deep understanding of FCC's product suite and system challenges, with a focus on providing prompt solutions for client inquiries. Your responsibilities will also involve advanced troubleshooting and effective communication, ensuring that escalated issues are handled efficiently and client expectations are met. Build solid relationships while delivering training on FCC applications tailored to client needs.
Key Responsibilities:
• Resolve mission-critical support requests and application defects
• Analyze issues and recommend effective solutions
• Triage and manage escalated support issues




• Maintain and update customer-facing support content
• Provide technical customization and assistance for clients
Requirements:
• Minimum of 3 years in financial services support
• Strong attention to detail and problem-solving skills
• 3-year post-secondary education or equivalent experience
• Knowledge of Broadridge (Dataphile) is advantageous
• French language skills considered an asset
Utilize your client support expertise at Fidelity Clearing Canada and make a real impact in the financial services sector.
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📌 Fidelity Client Support Manager Role Toronto
🏢 Fidelity International
📍 Toronto