Drive creative retention strategies at Cogeco as a Manager of Care and Retention. This role emphasizes customer advocacy and execution of impactful retention programs in a collaborative environment.
As a Manager, you will lead the design and execution of both short and long-term strategies for customer retention. Your innovative mindset and robust analytical skills will shine as you develop people growth plans while driving team success. This position requires exceptional storytelling abilities to present insights and recommendations effectively.
Key Responsibilities:
• Lead culture evolution and coaching strategies for the team
• Drive innovation focused on customer success and satisfaction
• Provide competitive assessments to enhance retention efforts




• Develop customer retention strategies aligned with business goals
• Manage revenue and operating budgets for optimal performance
Requirements:
• Proven experience in strategic customer retention roles
• Robust interpersonal and communication skills
• Ability to leverage analytics for decision-making
• Experience with team supervision and performance management
• Proven track record in exceeding employee satisfaction goals
Bring your leadership and strategic vision to enhance customer retention at Cogeco.
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📌 Retention Strategy Manager At Cogeco Burlington (Canada)
🏢 PVH (Tommy Hilfiger/Calvin Klein)
📍 Canada