Join Dayforce as a Senior Technical Account Manager to shape client success in a thriving SaaS environment. Engage deeply with clients and optimize their utilization of Dayforce solutions through your expertise.

As a Senior Technical Account Manager, you will be instrumental in fostering solid client relationships and delivering tailored solutions. This role emphasizes a hands-on approach, leveraging technical expertise to drive proactive solutions and enhancing user experiences. Collaborate with cross-functional teams to support client goals and long-term success by addressing their business challenges.

Key Responsibilities:



• Drive customer advocacy and retention with Customer Success Manager • Translate client business challenges into effective Dayforce solutions • Monitor and define key performance indicators • Optimize software usage patterns for improved experience • Communicate technical concepts effectively to non-technical stakeholders

Requirements: • Bachelor's in Computer Science, Engineering, or related field • Minimum of 3 years in technical roles related to Dayforce • Proven experience in payroll, advantages, and HR modules • Solid judgment and problem resolution skills • Familiarity with SaaS and change management protocols

Harness your strategic thinking and relationship-building skills to maximize client success at Dayforce. #J-18808-Ljbffr

📌 Technical Account Manager Senior Role Toronto
🏢 Dayforce
📍 Toronto