Elevate customer experiences as a Bilingual Customer Service Advisor for an online luxury brand. Deliver high-quality support via phone, email, and chat while managing various customer inquiries effectively.
This position requires a minimum of two years in luxury or hospitality sectors, focusing on personalized customer interactions. You will troubleshoot inquiries regarding payments, deliveries, and product returns using tools like Salesforce Service Cloud. Your expertise will play a pivotal role in promoting products, enhancing sales, and ensuring a smooth e-commerce experience.
Key Responsibilities:
• Maintain high service standards while responding to inbound inquiries
• Accurately create service tickets in Salesforce Service Cloud
• Follow up on payment,



fraud, and return inquiries
• Keep customer records updated for personalized interactions
• Recommend products to aid sales growth
Requirements:
• At least two years of customer service experience
• Bilingual proficiency in French and English
• Familiarity with Salesforce and Microsoft Office
• Solid attention to detail and problem-solving skills
• In office full time work commitment required
Provide exceptional, informed customer support within a luxury retail context.
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📌 Conseiller Au Service Client Bilingue Candiac
🏢 BROBSTON GROUP
📍 Candiac