Elevate your career with ADP as a Bilingual Financial Services Representative. This role emphasizes client satisfaction through service excellence in a central call center setting.
In this position at ADP, you will manage both internal and external requests, focusing on providing effortless support and resolution for client inquiries. Successful candidates will thrive in a quick-paced, dynamic setting that prioritizes attention to detail and superior communication. It’s essential to connect effectively with clients while processing requests accurately according to established guidelines.
Key Responsibilities:
• Own the client experience with a goal of one-call resolution
• Handle inbound requests via call and chat channels
• Manage coordination of payroll exception requests
• Address client inquiries regarding payments and accounts
• Collaborate to exceed service excellence KPIs
Requirements:
• Bilingual in French and English
• Proven customer service skills with attention to detail
• Robust communication abilities, both written and oral
• Capacity to learn new software quickly
• Ability to work well under pressure
Shape the client experience with your professionalism and problem-solving skills within ADP.
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