The Service Excellence organization is responsible for supporting TELUS business customers across Public and Private sectors, from mid-market to global enterprise level. We are seeking a Technical Project Manager to join our Customer Reporting & Analytics team and support the execution of systems standardization and migration initiatives.

In this role, you will:

Work alongside cross-functional teams to coordinate data transformation initiatives, including data conversion and mapping activities

Support the development of efficient, scalable reporting solutions for Enterprise and Public sector accounts

Facilitate seamless integration across our data ecosystem by coordinating activities, removing blockers, and ensuring smooth execution across all project phases

Collaborate with external partners, sales, technical, go-to-market, and operations teams in a complex business environment

Develop project plans and allocate resources to balance competing objectives while managing both business value and operational risk

What we're looking for: A seasoned project manager with strong project management, business consulting, and collaboration skills who can combine pragmatic solutions with structured project management techniques to drive successful delivery in a complex, multi-stakeholder workplace

RESPONSIBILITIES
Project Execution & Delivery

Evaluate, plan, and implement strategic projects using effective project and change management methodologies

Define objectives, secure resources, and develop schedules to ensure timely completion of cross-functional initiatives

Manage project risks, dependencies, issues, and changes while balancing concurrent projects

Escalate blockers and issues to leadership as needed

Stakeholder & Relationship Management

Communicate project objectives and value to stakeholders; champion initiatives across the organization

Manage stakeholder expectations and maintain diplomacy across competing priorities





Work closely with Operations and Technology teams to minimize business disruptions

Report on project execution and health to leadership on a regular basis

Lead teams in defining objectives and securing appropriate resources

Provide guidance and support to team members throughout all project phases

REQUIRED SKILLS & EXPERIENCE
Data Management & Integration

Hands-on experience with ETL/ELT tools and processes for data conversion and mapping

Proficiency with advanced data tools including Tableau Cloud, Power BI, and data transformation platforms

Strong understanding of data standardization, data architecture optimization, and integration patterns

Experience managing data quality, validation, and governance across diverse environments

Exposure to AI/ML implementation and oversight in business transformation initiatives

Understanding of how predictive models and automation solutions can streamline reporting and enhance customer experience

Ability to evaluate AI tools and solutions that support business strategy and operational efficiency

Project Management & Technical Coordination

Strong project management skills with ability to manage complex, multi-phase initiatives

Experience coordinating across IT teams, business stakeholders, and external partners

Ability to identify and resolve technical integration challenges

Skills in resource allocation, scheduling, and risk management in complex environments

Digital Transformation & Customer Focus

Understanding of customer experience optimization through technology enablement

Ability to balance technical requirements with business objectives and customer needs

Collaboration & Problem-Solving

Strong cross-functional collaboration skills with technical, business, and operations teams

Pragmatic approach to problem-solving in complex, multi-stakeholder environments

Excellent communication skills for translating between technical and business audiences

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📌 Technical Project Manager (Manitoba)
🏢 TELUS Digital
📍 Manitoba