At Smart Working, we believe your job should not only look right on paper but also feel right every day. This isn’t just another remote opportunity - it’s about finding where you truly belong, no matter where you are. From day one, you’re welcomed into a genuine community that values your growth and well‑being.

Our mission is simple: to break down geographic barriers and connect skilled professionals with outstanding global teams and products for full‑time, long‑term roles. We help you discover meaningful work with teams that invest in your success, where you’re empowered to grow personally and professionally. Join one of the highest‑rated workplaces on Glassdoor and experience what it means to thrive in a truly remote‑first world.

About the Role
As a Senior ServiceNow Engineer , you will be responsible for designing, developing, and owning solutions across the ServiceNow platform, with a solid focus on ITSM, operational resilience (DORA), and audit/compliance‑driven workflows.

This role combines hands‑on ServiceNow development, platform ownership, and stakeholder engagement, ensuring that the platform operates as a reliable and scalable enterprise system. You will work closely with both technical teams and non‑technical stakeholders to deliver solutions that support incident management, risk processes, and regulatory compliance. You will play a key role in evolving ServiceNow as a core enterprise platform, ensuring it is aligned with business needs, regulatory expectations, and best practices in service management and resilience.

Responsibilities

Design, develop, and maintain solutions on the ServiceNow platform, with a strong focus on ITSM capabilities

Take ownership of ServiceNow platform functionality, ensuring scalability, stability,



and continuous improvement

Configure and develop custom workflows, modules, and applications within ServiceNow

Implement and enhance incident management, risk, and operational resilience workflows (DORA)

Support and improve SOX and audit compliance processes through ServiceNow solutions

Work closely with stakeholders to translate business requirements into effective ServiceNow solutions

Engage with non‑technical users to ensure solutions are practical, usable, and aligned with operational processes

Design and implement integrations using REST/SOAP APIs to connect ServiceNow with internal and external systems

Contribute to platform governance, standards, and best practices

Ensure solutions follow secure, compliant, and enterprise‑grade development standards

Support ongoing platform optimisation, upgrades, and enhancements

Requirements

6+ years of experience working with the ServiceNow platform

5+ years of experience with ServiceNow ITSM

5+ years of ServiceNow development experience

3+ years of experience with ServiceNow platform ownership (or similar ownership of enterprise platforms, provided strong ServiceNow expertise is present)

2+ years of experience working with operational resilience frameworks (e.g. DORA), including incident and risk workflows (or strong experience in incident management/operational resilience in regulated environments)





2+ years of experience supporting SOX or audit/compliance processes

Strong understanding of enterprise service management, incident management, and risk workflows

2+ years of experience with integrations using REST/SOAP APIs (or equivalent experience with API/integration development)

2+ years of experience working with stakeholders, including non‑technical users (or experience in Business Analyst / Product‑facing roles translating requirements into solutions)

Nice to Have

Experience with ServiceNow ITOM and CMDB

Experience with infrastructure, asset, or configuration management systems

Experience working within regulated industries (e.g., insurance, banking, fintech)

Benefits

Fixed Shifts: 12:00 PM – 9:30 PM IST (Summer) | 1:00 PM – 10:30 PM IST (Winter)

No Weekend Work: Real work‑life balance, not just words

Day 1 Benefits: Laptop and full medical insurance provided

Support That Matters: Mentorship, community, and forums where ideas are shared

True Belonging: A long‑term career where your contributions are valued

At Smart Working, you’ll never be just another remote hire.

Be a Smart Worker – valued, empowered, and part of a culture that celebrates integrity, excellence, and ambition.

If that sounds like your kind of place, we’d love to hear your story.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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📌 Senior ServiceNow Engineer (Remote, Full-Time), India (Saskatchewan)
🏢 Smart Working
📍 Saskatchewan