Direct message the job poster from ApTask
Looking for an intermediate between 2 to 5 years' experience.
The Application Infrastructure (Al) department is seeking a Site Reliability Engineer (SRE) to help drive the reliability
engineering, operations and customer support services clients ServiceNow SaaS implementation.
Reporting to a Site Reliability Engineering & Operations Lead.
This role requires delivering a range of SRE practices within a global community of other SREs.
This means teaming up with colleagues to deliver reliable, resilient systems without wasteful operational effort.
SRE practices include task optimization and automation, prioritizing technical debt, observability and monitoring
dashboards, capacity management, incident response, and problem elimination.
This position specializes in ServiceNow Software as a Service which provides a suite of IT service management
capabilities and is integrated with many products such as chatbot technology, on-call escalation incident
management, and a range of other on-premises infrastructure including SQL databases, APis, and web
infrastructure).
Despite the focus on value-add development and process delivery, this is also a production-side, operational role
requiring participation in an on-call rotation from time to time.
Successful candidates for SRE roles in Application Infrastructure have so far come from a variety of backgrounds;
maybe a developer today looking to evolve site reliability as a practice, or an infrastructure specialist with an interest
in reliability and resilience principles, or a robust system admin who enjoys troubleshooting along with some task
Prior experience in the financial services industry is not required, and we welcome candidates from all industries and
backgrounds to apply.
Responsibilities include:




• Delivery of improvements that will maximize the availability and performance of supported systems through
optimized and automated operational tasks, collaborating on the development of operational tools, ongoing
problem management, and architecture reviews with colleagues.
• Troubleshooting ServiceNow issues, and also some on-premise capabilities in a Linux environment from
time to time, collaborating with others get to the bottom of issues, and agreeing on lasting improvements that
can be made.
• Exploring and delivering observability including metrics, logging, tracing and alerting that can define and
measure the target reliability of a product.
• Being dependable and responsive during agreed hours, like when part of the on-call rotation with the rest of
the global team (with a time-off in lieu system).
• A commitment to understanding the Firm's ServiceNow instances and related dependencies, contributing to
their documentation.
• Identification and prioritization of technical debt that is can impact client satisfaction or operational efficiency.
• Give feedback on policy and procedures related to the delivery of SRE and operational practices with a view
to continually making the Firm safer and more efficient.
Skills required:
• The ideal candidate would have at least one of: Software development skills in one or more programming
language, e.g. Python, ServiceNow administration or development experience,
• 7 + years of experience
• Proficient oral and written communication skills
• Establishing warm,



effective relationships with colleagues to collaborate on successful delivery
• A dependable team worker with demonstrated commitment to client service
• Ability to respond appropriately during occasional technical emergencies, like outages.
ServiceNow administration or development experience, although this can be acquired by the successful candidate via
on the job and via training.
Seniority level Seniority level Mid-Senior level
Employment type Employment type Contract
Job function Job function Information Technology
Industries IT Services and IT Consulting and Investment Banking
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📌 Site Reliability Engineer (Quebec City)
🏢 ApTask
📍 Quebec City