Become a customer support advocate with ServiceTitan, where you'll assist small business owners in tech-related challenges. This role emphasizes product expertise and a customer-centric mindset across various communication channels.
As a Customer Support Advocate, you will act as the primary point of contact for customers, engaging through phone, chat, and email. Your role will require problem-solving, technical judgment, and creativity to resolve customer concerns efficiently. You'll thrive in a feedback-oriented setting while developing significant expertise in ServiceTitan tools and processes.
Key Responsibilities:
• Assist customers with software via multiple communication methods
• Become an expert in Sales Cycle and Inventory Stock topics




• De-escalate customer issues using support tools
• Develop creative solutions for client needs
• Provide technical solutions to resolve customer issues swiftly
Requirements:
• Bachelor’s degree or equivalent technical support experience
• Solid people skills with empathetic communication
• Excellent problem-solving and troubleshooting abilities
• Ability to learn software and tools quickly
• Experience or interest in ERP systems preferred
Leverage your customer service skills to create impactful solutions with ServiceTitan.
J-18808-Ljbffr

📌 Customer Support Advocate At Servicetitan Winnipeg (Canada)
🏢 ServiceTitan
📍 Canada